BOOKING TERMS & CONDITIONS
Residence Mar General Terms & Conditions and Rental policy are designed to protect the safety and security of our guests.
The customer, by booking Residence Mar on line or signing the Booking Form, agrees to abide by the following Rental Policies:
Payment
To confirm the reservation 40% deposit of total rental amount must be received with the signed reservation form. The remaining balance of the rental amount is due 120 days prior to the beginning of the rental period. If the payment of the remaining balance is not received on or before this deadline, the booking is subject to cancellation without further notice. If the initial booking occurs within 119 days of the arrival date, payment of the total rental amount is required with booking confirmation. Upon receipt of the final payment a CONFIRMATION, INVOICE and RENTAL AGREEMENT will be sent to the customer.
Form of payments
All payments must be made in advance prior to arrival via bank wire transfer, unless otherwise agreed. Bank account details will be provided once the booking form has been received. Payments made during the villa rental shall be paid in cash in Euros.
Confirmation of booking
The final confirmation will follow only after the deposit is received. An invoice/confirmation with balance and final payment due as well as a rental agreement will be sent or emailed to client.
Arrival and Departure
At the time of booking the customer must advise Residence Mar of their arrival time.
Please note
Any change in arrival date or time must be approved by Residence Mar at least one week prior to arrival at the property. On arrival the customer must show the rental voucher and passport or identity card to the owner or his/her representative; these documents are required for traveler registrations requested by law.
Villa Arrival & Departure Times
Check in time is from 4 p.m. on the arrival date.
Check out time is due 10 a.m. on departure date – unless otherwise agreed.
Security Deposit
Additionally to rental payment terms security deposit of EU 2,000 is required to be paid in advance. The payment of security deposit can be paid via bank wire transfer or directly in cash to the owner or his/her representative upon arrival at the property, unless otherwise stated in the rental contract. THE OWNER OR HIS/HER REPRESENTATIVE MAY REFUSE ACCESS TO THE PROPERTY IF THE DEPOSIT IS NOT PAID. This cash deposit will be refunded at the end of the rental period, less any additional expenses or any damage of the property that may have incurred.
Cleaning – Heating
The final cleaning fee, if applicable, will be subtracted from the security deposit. If there is no final cleaning fee, and the property is not left in the same general condition in which it was found, the property owner or property manager may withhold a cost from the security deposit to cover the cost of the final cleaning.
External & Internal Maintenance
The owner or his/her representative have, if necessary, free access to the property for essential maintenance purposes.
Damage to the Property
Except in case of normal wear and tear the clients are responsible for any damage to the Villa or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the villa or their guest. Such a damage must be immediately reported to villa owners or it’s representative. The cost of replacement must be paid for by the clients or deducted from security deposit.
Occupancy
Only persons listed on the booking form may occupy the villa. The villa cannot be re-let or sub-let to any other group/party or individual. Under no circumstances may not be more than the maximum number specified in the villa description, or booking form, occupy the villa. The owners or representatives, reserve the right to refuse the admittance to the villa if the client or its party is in breach of this condition. Pets are allowed only with written permission from the owner.
Cancellation
All cancellations must be received in writing. The cancellation will be effective from the date received and the following cancellation charges will apply:
- 10% of the rental fee if cancelled more than 120 days prior to arrival
- 20% of the rental fee if cancelled 90 -119 days prior to arrival
- 50% of the rental fee if cancelled 60-89 days prior to arrival
- 100% of the rental fee if cancellation is received 59-0 days prior to arrival
Cancellation by the Owner
In the unlikely event that Residence Mar becomes unavailable due to circumstances beyond the control of the owners or its representative, the owner will offer an alternative accommodation, if available. In case that the alternative accommodation is not accepted, full refund of the amount received will be provided.
Prices and Inclusions
All rates are published in Euros and are based on market conditions, therefore the owners of Residence Mar reserves the right, in case of considerable fluctuation of the exchange rates, to modify prices without prior notice. Final rates are not guaranteed until the full payment is received.
The following services are included in rental rates of Residence Mar:
• Welcome drink
• Tourist Tax
• Housekeeping – Bed linen and towels change once a week, Saturday/Sunday from 09-11 AM
• Utilities – water, electricity, AC, internet
• Regular gardening and pool maintenance, Saturday/Sunday from 07-09 AM
Important Note: All defects or malfunctions must be reported within 24 Hrs. of move in.
If no report received at that time it will be considered that the Villa is in perfect shape.
Additional Services ( advance reservation required):
• Luxury Yacht rentals
• Luxury car rental
• Private car tours and excursions
• Dry cleaning and laundry service
Also available on request:
• Room Service
• Additional staff: private chef, waiter, bar tender, butler, babysitter, personal trainer and private guide.
• Business services: secretary, notary, translator and lawyer
Responsibility
Residence Mar is not responsible for any physical injuries caused to the customers during their stay at the property. Residence Mar cannot be held responsible for any circumstances beyond their control including but not limited to, mechanical breakdown, illness and failure of any public services and supply.
Property owner’s disclaimer
The property owner does not accept any liability for any loss, damage, or additional expenses incurred by the client or any member of the client’s party regardless of the cause. The property owner does not accept liability for any injury, death, loss, inconvenience or damage, alteration, delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns or with the client’s accommodation or other circumstances as amounting to ‘force majeure’ or Acts of God or other similar events beyond the property owner’s control.
Jurisdiction
In the event of controversy arising from the booking and property rental, will be resolved between the owner of Villa and the customer. The agreements shall be governed by the laws of Croatia and The Court in Dubrovnik. By signing the booking form and confirming the booking, the customer implies that General Terms & Conditions and Rental Policy have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.
